Customer Service Team Leader

• LocationAndover (Head Office)
• Salary£30,000 to £34,000 DOE
• HoursMon-Fri, 8:30am – 5:30pm (with an hour unpaid lunch)

As our Customer Service Team Leader, you will take charge of delivering outstanding customer care that leaves a lasting impression. You’ll drive team motivation and productivity, ensuring that each interaction enhances our reputation for excellence. Collaborating with various departments, you’ll manage customer enquiries, oversee complaint resolution, and conduct daily huddles to maintain focus on team objectives. Your leadership will cultivate a supportive and high-performing culture where every team member is equipped and prepared to excel. This is your opportunity to create a “WOW” factor for our customers and nurture lasting relationships!

Customer Service Team Leader Requirements:

• Extensive knowledge of the UK construction industry.
• Proven experience leading and managing teams effectively.
• Strong interpersonal skills with a focus on customer care.
• Excellent conflict resolution and negotiation abilities.
• A commitment to continuous improvement and team development.

Meet the Organisation: Who We Are and What We Do

At Strukta, we pride ourselves on delivering top-notch customer service within the construction industry. Our team is dedicated to not only meeting but exceeding customer expectations by fostering strong relationships and maintaining our reputation for quality and reliability. Together, we create an environment that encourages growth, teamwork, and innovation.

If you think you are suitable for this Customer Service Team Leader role, please apply now! Your next career adventure awaits!